Continuing with our series of articles on the process of creating, designing and manufacturing metal display stands at Manufacturas Metalúrgicas RSL, we now delve into the delivery and after-sales phase.
In the first articles, we detailed the importance of the client interview as a starting point, the design and prototyping process, which are essential to ensure that the displays not only meet the client's expectations, but are also functional and attractive. In the most recent one, we describe the entire production and manufacturing process of our magnificent display stands.
In this final post, we will show you how we ensure that the final product reaches the customer in perfect condition and how we provide support after delivery, ensuring their complete satisfaction.
1. DELIVERY: SAFE AND EFFICIENT TRANSPORT
Once the display stands have passed the rigorous final quality control at our facilities, the delivery phase begins. This step is just as important as the manufacturing process, as it ensures that the final product reaches its destination in perfect condition, ready to be used at the point of sale.
Packaging and preparation
Each display stand is carefully packed using high-quality materials to protect it during transport. Depending on the type of display stand and the client's preferences, packaging may include reinforced boxes, cushioning padding and specific protective elements to prevent damage during transport. In the case of disassembled displays, a detailed assembly guide is included, making it easier to assemble them at the final destination.
Logistics and shipping
In addition to our own fleet of vehicles, we work with reliable transport companies that share our commitment to quality. We coordinate logistics so that delivery deadlines are rigorously met, whether the destination is national or international. We make sure to maintain constant communication with the client to inform them about the status of the shipment and ensure that they are prepared to receive it.
2. AFTER-SALES: ENSURING CUSTOMER SATISFACTION
At Manufacturas Metalúrgicas RSL, our relationship with the client does not end with the delivery of the product. After-sales service is an integral part of our commitment to quality and customer satisfaction.
Technical support and queries
If the client has any questions about the assembly, installation or use of the displays, our customer service team is always available to provide assistance. This is especially relevant in cases where the displays include electronic elements or lighting systems, for which we offer specialized technical support.
Incident management
Although we work meticulously to avoid any problems, we are prepared to respond quickly in the event of incidents. If a display arrives with any damage or defect, we offer immediate solutions, whether with repairs, replacements or any other action necessary to ensure client satisfaction.
Feedback and continuous improvement
We value our clients' feedback greatly. After delivery, we invite customers to share their experience with our products and services. This feedback not only allows us to ensure that we have met their expectations, but also helps us identify areas for improvement to continue offering excellent products and services.
At Manufacturas Metalúrgicas RSL, we understand that delivery and after-sales service are just as important as design and manufacturing. Our goal is to ensure that each metal display is not only a quality product, but also a reliable solution that fully meets our clients’ needs at the point of sale.
This concludes this series of articles about our process of creating, designing and manufacturing metal display stands. If you would like more information about how we work or are interested in our solutions, please do not hesitate to contact us.
We will be happy to help you make your products stand out in the market!